Shipping & returns

Every order ships free, fully insured, and requires a signature on delivery. There is no minimum and no threshold to hit.

Where we ship

The United States only. If you're outside the US and there's a piece you want, get in touch and we'll tell you what's possible before you order.

Insured, and signed for

Every parcel is insured for its full value from the moment it leaves Houston until someone signs for it. We don't ship without a signature, and we can't authorize a parcel to be left at a door — not for any order, and not by request. Until it's signed for, it's our problem. After it's signed for, it isn't.

When it goes out

In-stock pieces ship the same business day if the order reaches us before the afternoon pickup, and the next business day otherwise. If a piece needs sizing or any other work first, we'll tell you the timing before you buy. You'll get tracking by email as soon as the label is made.

If something goes wrong in transit

If a parcel is delayed, damaged or doesn't arrive, tell us and we'll handle the carrier and the insurance claim. That's ours to deal with, not yours.

You have 14 days from the day a piece is delivered to send it back for a refund. Start the return through the contact form and we will email you a return authorization number and a prepaid, insured shipping label.

The cost of that label is deducted from your refund. Write the return authorization number on the outside of the parcel. We can't accept a piece sent back without one, and we can't accept a piece sent back on your own label — the shipment has to be insured under our account, or there is nothing to claim against if it goes missing.

What has to come back with it

• The piece itself, unworn and undamaged.
• Every box, pouch and tag it shipped with.
• Any diamond or gemstone report, appraisal or paperwork that came with it.

We inspect every piece that comes back before a refund is issued.

What we can't take back

• Custom and made-to-order pieces. Anything designed or built for you specifically.
• Engraved pieces. Engraving can't be undone.
• Special orders. A stone or a piece we brought in at your request that we wouldn't otherwise carry.

If a piece falls into one of these, we'll tell you before you buy. Nothing gets started until you've heard the number and said yes.

Rings we sized for you

Most jewelers make a sized ring final sale. We don't. We manufacture our own work, so if we sized a ring for you and it comes back inside the 14 days, we'll size it back ourselves. Same terms as any other return.

Refunds

Once a return is approved, the refund goes back to the card or account you paid with, less the cost of the return label. How quickly it appears is up to your bank.

If it arrives damaged, or it isn't what you ordered

Get in touch the day it arrives and we'll make it right at no cost to you. Don't ship it back before you've spoken with us — the parcel is insured, and the claim depends on how and when it's reported.

Bought in person

These terms cover pieces bought on benjidesign.com. If you bought in person in Houston, come up and talk to us.