We’ll fix it, whoever sold it to you.

Most of what lands on the desk is a ring that doesn’t fit, a clasp that gave out, or a stone that has started to move. All of it is routine here — and none of it has to have come from us.

Nothing begins until you’ve heard what it costs and said yes. No estimate that grows on the way, and nothing to argue about at pickup.

If it’s a five-minute job — a prong tightened, a clasp squeezed back into shape, a clean while you wait — there’s often no charge at all. We’d rather have the customer than the fee.

Sizing, a clasp, a retip, a solder — those are normally a few days. Heavier work takes longer, and we’ll tell you how long when we look at it, not after we already have it.

If you need it for a date, say the date. We’ll tell you straight whether we can make it.

Some of it we handle ourselves. The rest goes to a bench we have used for years, a minute from the office — the same hands every time, and people we can walk over to if there’s a question about your piece.

Nothing goes in a box addressed to another state, and nothing sits in a queue behind two hundred mall drop-offs. That is most of the reason the turnaround is what it is.

Repairs have to come to us. We don’t take them by mail — too much can go wrong with a loose stone in an envelope, and half the job is looking at the piece with you standing there.

If you’re out of state, say so. We’ll tell you honestly whether it’s worth the trip, or whether you’re better off with someone good near you.