Questions
The things people ask us most. If yours isn't here, ask us.
Where are you?+
5444 Westheimer Road, Suite 1530, Houston, TX 77056 — an office building in the Galleria area. We're a few floors up. There's a buzzer at the door.
Do I need an appointment?+
Either works — but call before you come. We're a working office and we're in and out, and a minute on the phone saves you the drive. Booking ahead also means a specialist is set aside for you and we can have pieces out before you arrive.
Can I see something that isn't on the site?+
Yes, and you should ask. A lot of what's in the case hasn't been photographed yet. Tell us what you're after and we'll send you options.
Do you make custom pieces?+
Yes. Bring an idea, a stone, or a piece you've inherited and we'll work out what it can become.
Do you do repairs and resizing?+
Yes. Bring the piece in and we'll look at it with you and tell you what it needs. Most work is finished inside a week.
Can you reset a stone I already own?+
Yes, and it's one of the best things you can do with a piece you never wear. See the reset a stone page for how it works.
How do I find my ring size?+
There's a full sizing guide with a millimeter chart on this site. If it's a surprise, ask us — there are ways around it.
How does shipping work?+
Shipping inside the US is free and fully insured, and every delivery needs a signature. In-stock pieces go out the same business day if the order reaches us before the afternoon pickup. We don't ship internationally right now — if you're outside the US, ask us and we'll tell you what's possible.
Can I return something?+
You have 14 days from the day it arrives. Custom, engraved and special-order pieces are final, but a ring we sized for you can still come back — we'll size it back ourselves. Full terms are on the shipping and returns page.
How do I reach an actual person?+
Send the form on the contact page. It comes straight to us, and one of us replies by text or email.